Frequently Asked Questions

QFAQs - General

Is our project data backed up in case of an emergency?

Is Procore reliable, secure, and confidential? Is our data safe?

Can we install Procore on our own server?

Do you charge extra for phone support?

Can you customize Procore for us?

Is Procore available in other languages besides English?

QBuying Procore

How is Procore priced?

What is your refund policy?

Can we pay for multiple years in advance?

QGetting Started With Procore

I've forgotten my login information. What should I do?

What resources are available to learn how to use Procore?

QUsing Procore

What are the computer requirements for using Procore?

Why can't I view an attachment to a Procore communication or RFI?

One of my team members can't see the items in Procore that I need him to. What should I do?

QScheduling With Procore

A scheduled task isn't showing up on my project schedule. What's wrong with my schedule?

What is a Procore resource?