FAQs - General

QIs our project data backed up in case of an emergency?

Yes. Procore's data is backed up constantly and written to multiple disks instantly. We can perform full backup recovery in the event of a system-wide emergency.

Procore's hardware is also fully redundant so even if one disk or server fails, nothing will be lost and the system will not go down. Our uptime is over 99%.

QIs Procore reliable, secure, and confidential? Is our data safe?

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art redundant server cluster is hosted by Rackspace, a leading hosting provider. Like many leading software-as-a-service vendors, Procore also use Amazon's S3 storage technology to store and serve uploaded files.

QCan we install Procore on our own server?

No. Like most enterprise software applications created in the 21st century, Procore is only available as a hosted solution.

Hosted, or "cloud-based" software has become a standard means of delivering software functionality during the past decade. From popular sites such as Facebook and Gmail to corporate enterprise applications such as Salesforce.com and Microsoft's Business Productivity Online Suite, cloud-based computing has replaced expensive and cumbersome local implementations of client-server software.

QDo you charge extra for phone support?

We provide support at no additional cost via email, chat and telephone for our paying customers. We do not outsource our support overseas or employ low paid, unqualified support staff.

QCan you customize Procore for us?

Absolutely. We realize that Procore might not be a perfect fit for your organization, and we offer professional services to customize Procore so that it can work with your company. Please contact us at 1-866-477-6267 to learn more.

QIs Procore available in other languages besides English?

At this time the Procore interface is only available in English, but we do have clients who have successfully used third-party, client-based software to translate Procore's screens on the fly into Spanish. Please contact us at 1-866-477-6267 to learn more.